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FAQ

Frequently Asked Questions

1. What is Premiere.Gifts?

Premiere.Gifts is an online boutique specializing in romantic, message-card jewelry gifts for Valentine’s Day and other special occasions.
Each piece pairs elegant jewelry with a heartfelt message card, designed to help you say what’s in your heart to your wife, girlfriend, soulmate, or loved one.

2. Are the necklaces real gold and real diamonds?

Our jewelry is made with high‑quality plated finishes and premium stones designed for everyday wear at an accessible price.

Most pieces feature:

  • 14k white gold finish or 18k yellow gold finish over durable stainless steel

  • Sparkling cubic zirconia or similar high‑quality stones

Exact materials are listed in each product description so you always know what you’re purchasing.

3. Do you offer personalized or custom messages?

Most of our designs come with a pre‑written message card, but we do offer some personalization options depending on the product.

  • If a product allows customization (name, short line, or date), you’ll see personalization fields on the product page.

  • If you’d like a fully custom message, contact us before placing your order and we’ll let you know what’s possible for that particular item.

4. How long does it take to receive my order?

Total time = Processing time + Shipping time.

Typical timelines:

  • Processing (made‑to‑order production): 2–5 business days

  • U.S. Standard Shipping: 3–7 business days after dispatch

  • International Shipping: 7–21 business days after dispatch (varies by country)

During peak seasons like Valentine’s Day, Mother’s Day, and Christmas, processing and shipping can take a little longer, so we always recommend ordering early.

5. When should I order to get my gift in time for Valentine’s Day?

We recommend ordering at least 10–14 days before Valentine’s Day for U.S. orders, and 3–4 weeks prior for international orders.

Closer to the holiday, we’ll post suggested “order‑by” dates on the site, but these are estimates only. Carrier delays and weather can still affect delivery, so earlier is always safer.

6. How much is shipping?

Shipping costs depend on your location and the shipping method selected at checkout.

  • Standard and (where available) expedited options are shown with exact prices at checkout.

  • From time to time, we offer free or discounted shipping promotions. Any active offers will be clearly displayed on our site.

7. Do you ship internationally?

Yes, we ship to many countries worldwide.

  • Available destinations will appear in the country dropdown at checkout.

  • International orders may be subject to customs duties, taxes, and fees charged by your local authorities. These are not included in our prices and are the customer’s responsibility.

8. How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

  • Tracking can take 24–48 hours to update after the label is created.

  • If you haven’t received a tracking email within 7 business days of placing your order, please contact us with your name and order number.

9. My tracking says “delivered,” but I don’t have my package. What do I do?

First, take these quick steps:

  1. Check with household members, neighbors, and building/office staff.

  2. Look around porches, mailrooms, side doors, and safe‑drop locations.

  3. Wait 1–2 business days—carriers sometimes scan “delivered” slightly early.

If you still can’t locate your package, email us at hello@premiere.gifts with your order number and tracking information, and we’ll help investigate with the carrier.

10. What is your return and refund policy?

Because our jewelry is made‑to‑order and often personalized, we handle returns primarily for issues such as:

  • Items that arrive damaged or defective

  • Incorrect items (wrong product, metal finish, or design)

If there is an issue with your order:

  • Contact us within 30 days of delivery

  • Include your order number, a brief description of the problem, and clear photos

Once we verify the issue, we’ll usually offer a replacement or refund, depending on the situation and your preference. For change‑of‑mind returns on non‑defective items, please see our full Return & Refund Policy page for details.

11. Can I change or cancel my order?

We may be able to change or cancel your order if production hasn’t started yet.

  • Email us as soon as possible at hello@premiere.gifts with “Change/Cancel Order” in the subject line and your order number.

  • Once an order has entered production or shipped, we’re generally unable to modify or cancel it.

12. Will my gift come in a box? Do I need to wrap it?

Yes, all jewelry pieces come in a gift box, and many listings offer an upgraded luxury box option.

  • The message card sits inside the box with the jewelry, ready to present.

  • Most customers give the box as‑is or add a ribbon/gift bag—no extra wrapping is required unless you’d like to.

13. What payment methods do you accept?

We accept most major payment methods, including:

  • Major credit and debit cards

  • Selected digital wallets and payment providers (shown at checkout)

All payments are processed securely through our payment partners; we do not store full card details.

14. Is my information secure?

Yes. We use secure, encrypted connections (HTTPS) and work with reputable payment processors to protect your information.

We never sell your personal data. For details on how we handle your information, please see our Privacy Policy.

15. I have a special request or need help choosing a gift. Can you help?

Absolutely. We’re happy to help you choose the perfect piece and message for your relationship.

Share who you’re shopping for (wife, girlfriend, mom, etc.), the occasion, and your budget, and we’ll recommend our best options.

16. How do I contact customer support?

If you have any questions about orders, shipping, or products, you can reach us at:

If you’re writing about an existing order, please include:

  • Your full name

  • Order number

  • Any relevant photos (for damaged/defective items)

We’re honored you chose Premiere.Gifts to help create a moment your loved one will never forget.